News for 'Customer Service'

Car sales in fast lane in Sep on lower prices post GST rejig

Car sales in fast lane in Sep on lower prices post GST rejig

Rediff.com1 Oct 2025

Auto majors Maruti Suzuki, Tata Motors and Mahindra & Mahindra reported robust sales in September as reduced price tags owing to GST rationalisation led to record demand in the Navaratri period. The month also saw Tata Motors and Mahindra & Mahindra settling at number two and three positions, respectively in vehicle wholesales ahead of Hyundai Motor India.

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Maruti Suzuki India burns rubber, leaves key rivals in its rearview

Rediff.com29 Sep 2025

Automotive (auto) stocks have been among the best performers in the BSE 200 index in recent months. More than half of the top 15 gainers over the past one, two, and three months have come from the sector.

Kia tops Fada customer index in mass-mkt space

Kia tops Fada customer index in mass-mkt space

Rediff.com4 Sep 2024

South Korean carmaker Kia was on Tuesday declared the top mass-market performer in the overall customer experience index (CEI), an annual survey done by the Federation of Automobile Dealers Associations (Fada) to assess and quantify customer experience across 97 parameters related to sales, product, and after-sales quality. Fada conducted this survey in collaboration with consulting firm Frost & Sullivan, with a sample size of 8,685 respondents.

Explained: Trump's H1 Order Decoded

Explained: Trump's H1 Order Decoded

Rediff.com14 Oct 2025

A deep dive into Trump's new policy and what it means for Indian professionals and companies.

Are public sector bank employees becoming more productive?

Are public sector bank employees becoming more productive?

Rediff.com27 Jun 2025

Each employee is generating more business than before -- driven by cost rationalisation, digital adoption, and better resource utilisation -- signalling a stronger foundation for sustainable growth and profitability.

Entry-level 5G smartphone market hots up ahead of festival season

Entry-level 5G smartphone market hots up ahead of festival season

Rediff.com19 Sep 2025

India's entry-level 5G smartphone segment, typically held to be those priced below 10,000, is set to bustle in the upcoming festival season as brands like HMD, Poco, and Lava launch their products.

Sitharaman has a message for the fintechs

Sitharaman has a message for the fintechs

Rediff.com19 Jun 2025

Finance Minister Nirmala Sitharaman on Wednesday asked fintech startups to come out with solutions to deal with the rising incidence of digital arrests, cheating by fly-by-night operators, and other kinds of cyber frauds. Speaking at the Digital Payments Awards 2025 ceremony here, the minister credited fintechs with helping speed up financial inclusion and taking the payment system to even the far-flung areas of the country.

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Trump's $100,000 H-1B visa fee rule kicks in; US releases FAQs

Rediff.com22 Sep 2025

The US Citizenship and Immigration Services (USCIS) in a 'H-1B FAQ' document, released on Sunday, said that the September 19 proclamation took an "important, initial, and incremental step" to reform the H-1B visa programme to curb abuses and protect American workers.

How Business Schools Must Evolve In AI Era

How Business Schools Must Evolve In AI Era

Rediff.com20 Aug 2025

Shift from producing graduates proficient in analysis and strategy to producing graduates capable of initiating, executing, and scaling impactful actions in real-world environments, points out Ajit Balakrishnan.

How UPI, AePS, Wallets Are Changing India

How UPI, AePS, Wallets Are Changing India

Rediff.com24 Jul 2025

UPI has catapulted India into the forefront on the global digital payments landscape. Working hand in hand, the AePS payments system is making life easy for rural folks, notes Tamal Bandyopadhyay.

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Infy to buy 75% in Telstra arm for Rs 1.3K cr

Rediff.com14 Aug 2025

Information technology (IT) services major Infosys on Wednesday announced the formation of a joint venture (JV) with Telstra, Australia's leading telecommunications and technology company. This will allow Infosys to accelerate artificial intelligence (AI)-enabled cloud and digital solutions for Australian businesses.

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Generic words can't be monopolised: HC rejects Yatra plea on trademark

Rediff.com24 Aug 2025

The Delhi High Court ruled that generic and descriptive words cannot be trademarked, dismissing Yatra Online's plea to restrain Mach Conferences from using 'BookMyYatra'.

Amazon enters India's $15 bn diagnostics market with At-Home testing

Amazon enters India's $15 bn diagnostics market with At-Home testing

Rediff.com23 Jun 2025

Amazon India has launched Amazon Diagnostics, an at-home healthcare service that allows customers to book lab tests, schedule appointments and receive digital reports directly via the Amazon app. Initially available in six cities-Bengaluru, Delhi, Gurgaon, Noida, Mumbai and Hyderabad-the service covers more than 450 PIN codes and offers access to over 800 diagnostic tests.

'My Son Doesn't Want To Come Back To India'

'My Son Doesn't Want To Come Back To India'

Rediff.com22 Sep 2025

'Techies who did a master's there and moved to US companies look down on Indian companies who they consider as just doing body shopping.'

Why Hotels Are Building Branded Residences

Why Hotels Are Building Branded Residences

Rediff.com29 Aug 2025

'While the concept was introduced globally over four decades ago, branded residences have taken off now in India.'

Digital debt collection makes strides as lenders use tech to cut visits

Digital debt collection makes strides as lenders use tech to cut visits

Rediff.com4 Aug 2025

"We currently manage collections for over 98 million retail and small-business loan accounts, covering a loan book of about $250 billion," says Rishabh Goel, cofounder and chief executive officer (CEO) of Credgenics, a software-as-a-service platform for debt collection. With more than 700 million smartphone users and over 450 million UPI users, digital access is everywhere.

Valuation a key hurdle for auto stocks in short term

Valuation a key hurdle for auto stocks in short term

Rediff.com24 Sep 2025

Multiple tailwinds for the automobile sector, including a cut in goods and services tax (GST) rates, are keeping analysts bullish on auto stocks from a long-term perspective, even as they see the rally running its course in the near term.

Be Warned! AI Makes Identity Theft Easier

Be Warned! AI Makes Identity Theft Easier

Rediff.com18 Sep 2025

'The way the attacks are coming has become much stronger and much wider because of AI.'

American Tech Caught in Trade Crossfire

American Tech Caught in Trade Crossfire

Rediff.com3 Sep 2025

'Amazon, Meta, Google, Microsoft have large operations in India and rely on smooth trade and data flows.' 'Restrictions could raise their costs, limit AI chip exports, and complicate their India strategies.'

Govt holds safety review after Air India crash, flight disruptions

Govt holds safety review after Air India crash, flight disruptions

Rediff.com20 Jun 2025

The ministry also said it remains committed to full transparency relating to the ongoing investigation and will follow all mandated protocols and norms in the larger interest of the highest standards of passenger Safety and convenience.

'Don't Quit Your Job To Start a Business'

'Don't Quit Your Job To Start a Business'

Rediff.com7 Oct 2025

Yamuna Kalyani reveals how she battled stereotypes to build UniteAR, an augmented reality platform that helps users create interactive AR experiences for personal and commercial purposes.

0% GST On Health Insurance: Will You Really Benefit?

0% GST On Health Insurance: Will You Really Benefit?

Rediff.com11 Sep 2025

Reduction of GST on health insurance premium from 18% to 0% looks like a straight 18% reduction in what consumers pay. The truth, however, is...

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Kotak Bank barred from onboarding customers online, issuing fresh credit cards

Rediff.com24 Apr 2024

Cracking down on repeated non-compliance of IT norms, the RBI on Wednesday barred Kotak Mahindra Bank from onboarding new customers through its online and mobile banking channels and issuing fresh credit cards with immediate effect after the regulator found "serious deficiencies" in the lender's IT risk management. These actions, the RBI said, are necessitated based on significant concerns arising out of Reserve Bank's IT examination of the bank for the years 2022 and 2023 and the continued failure on part of the bank to address these concerns in a comprehensive and timely manner.

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Tata Capital to float $2-bn IPO in Sep; eyes $11 bn valuation

Rediff.com31 Aug 2025

Non-banking financial company (NBFC) Tata Capital is set to launch its much-anticipated $2 billion (Rs 17,200 crore) initial public offering (IPO) in the week beginning September 22, market sources familiar with the matter said on Sunday. The issue is expected to value the company around $11 billion, they added. Tata Capital is likely to make its stock market debut by September 30.

India's EU Trade Deal Has A LONG Way To Go

India's EU Trade Deal Has A LONG Way To Go

Rediff.com18 Sep 2025

'Even if tariffs are reduced, non-tariff may still remain a challenge.'

GST 2.0: These will get cheaper from September 22

GST 2.0: These will get cheaper from September 22

Rediff.com4 Sep 2025

Some of the key names include: Maruti, M&M, Ashok Leyland, Britannia, Ultratech, JK Cement, Havells, Voltas, Amber, Metro, Trent, LemonTree, Indian Hotels, Niva Bupa, HDFC Life, IGL, Acme Solar, Suzlon, Swiggy, Delhivery, ICICI Bank, HDFC Bank, Bajaj Finance, Shriram Finance," according to a report by Motilal Oswal Financial Services.

Sitharaman on the merits of next gen GST reforms

Sitharaman on the merits of next gen GST reforms

Rediff.com2 Sep 2025

The next generation GST reforms would 'absolutely' set an economy open and transparent with further reduction in compliance burden and benefiting small businesses, Union Finance Minister Nirmala Sitharaman said on Tuesday.

'India Inc needs to embrace AI and not fret'

'India Inc needs to embrace AI and not fret'

Rediff.com11 Sep 2025

Knowledge workers and mid-career professionals in India are hopeful that artificial intelligence will positively impact their roles, even as concerns about job displacement persist, especially among younger professionals, a top official of a human capital management solutions provider has said. At a time when AI has become a critical part of an organisation's functioning, many professionals see the positive possibilities of AI.

AI flight diverted after missile attack in Tel Aviv; suspends services

AI flight diverted after missile attack in Tel Aviv; suspends services

Rediff.com4 May 2025

An Air India flight from Delhi to Tel Aviv was diverted to Abu Dhabi on Sunday after a missile attack near the Tel Aviv airport. The airline has suspended Tel Aviv flights till May 6. The attack happened less than an hour before the Air India flight was to land at Tel Aviv. The flight landed normally in Abu Dhabi and will soon return to Delhi. Air India's operations to and from Tel Aviv will remain suspended with immediate effect till May 6.

Most PSBs see decline in headcount even as branches spread

Most PSBs see decline in headcount even as branches spread

Rediff.com16 Jun 2025

At a time when the finance ministry is focusing on addressing employee grievances, the number of employees in most public-sector banks (PSBs) has declined over the last three financial years.

Time To Tackle The Digital Fraud Surge

Time To Tackle The Digital Fraud Surge

Rediff.com14 Aug 2025

We propose an expert group be set up to form a national strategy on digital fraud. This group would bring together skills in financial regulation, security economics, cyber defence, and public communications, and an understanding of the Indian financial and security systems. It should lay the foundations of a coordinated approach by the Indian State in fighting digital fraud, suggest Ajay Shah and Nandkumar Saravade.

Aiming to list Jio in first half of 2026: Mukesh Ambani

Aiming to list Jio in first half of 2026: Mukesh Ambani

Rediff.com29 Aug 2025

Reliance Jio, India's biggest telecom operator, is planning to launch an initial public offering (IPO) and listing on bourses in the first half of 2026, billionaire Mukesh Ambani said on Friday. Jio is currently a unit of Reliance Industries Ltd, India's most valuable company.

GST and income tax cuts to spark sustained growth

GST and income tax cuts to spark sustained growth

Rediff.com4 Sep 2025

GST Reform 2.0, which trims tax slabs from four to two, signals a push for demand-led growth, and together with recent income tax cuts, sets the stage for sustained economic growth, experts said. The Goods and Services Tax (GST) Council on September 3 approved an overhaul of the indirect tax regime by taxing essentials at 5 per cent and other goods at 18 per cent. A new 40 per cent tax will be applicable on luxury and sin items.

India's BPO Industry Gets AI Makeover

India's BPO Industry Gets AI Makeover

Rediff.com29 May 2025

Call centres, once the engine room of India's BPO exports, are evolving too. Depending on the complexity, 30 to 50 per cent of voice and chat volumes are now handled by conversational AI.

Can UPI Stay Free Forever?

Can UPI Stay Free Forever?

Rediff.com2 Sep 2025

Several executives argue that UPI has the potential to grow tenfold, but warn that the absence of a monetisation model risks stagnating the real-time payments system, which has been recording all-time-high transaction volumes every year.

How Vibe Coding is Redefining IT Hiring

How Vibe Coding is Redefining IT Hiring

Rediff.com2 Sep 2025

People with no knowledge of coding or computer languages can use vibe coding using plain English command with AI-assisted software development.

L&T bets big on data centres, defence sector

L&T bets big on data centres, defence sector

Rediff.com26 Aug 2025

Larsen & Toubro Ltd (L&T) is deepening its push into data centres and defence manufacturing while keeping an eye on emerging opportunities in nuclear and thermal power, chairman and managing director SN Subrahmanyan said. The engineering and construction conglomerate has invested around Rs 2,200 crore in data centres, with 32 megawatts (Mw) already operational.

Why Are Bankers Committing Suicide?

Why Are Bankers Committing Suicide?

Rediff.com13 Aug 2025

In the past 10 years, over 500 PSB officers have died by suicide. When targets are overwhelming, senior management and customers are both impatient, and there is constant fear, not every banker has the resilience to survive and thrive, warns Tamal Bandyopadhyay.

Renting A Bank Locker? Read This

Renting A Bank Locker? Read This

Rediff.com9 Jul 2025

Customers must sign the agreement promptly to avoid disruptions. They should read it thoroughly and understand their rights and obligations.

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

iPhone 17 to hit Indian market on Sep 19, cost up to Rs 229,000

Rediff.com10 Sep 2025

The iPhone 17 lineup has been launched in three models -- iPhone 17, iPhone 17 Pro and iPhone 17 Pro Max, unlike previous series that have a "Plus" model as well.